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Shipping, Guarantee, Payments

Policies Designed to Protect You

Returns

RENEW Gallery does not accept returns and does not process returns. Exchanges are made on a case by case basis, for store credit only, within a time frame of 14 days.

Inventory Levels

Many of the items that we carry in our rotating inventory are unique – online inventory is constantly updated to the best of our ability to reflect availability. When you see something of interest we suggest calling or emailing for immediate assistance. 

Bulbs

Bulbs are not typically included with our lights; however, they can be purchased at an added cost.

Shipping

We ship to virtually any destination in the world with shipping costs based on destination. We use a variety of shippers depending on the item and destination. Due to the varied and unique nature of the items we carry, shipping carriers and modes will vary.

Unless otherwise directed, purchases will be shipped by the method Renew deems to be the most suitable and/or economical. An estimate of shipping costs will be provided prior to sending. Shipping costs are not included in the item price. For specific shipping details on an item or for shipping quotes, please contact us.

*ALL purchases over the amount of $3000 qualify for FREE shipping – ask about it!* (*Continental US & Canada only, some exceptions to the trade apply)

Packing

All of our items are professionally packed and/or crated onsite to ensure their safe arrival. If specialized crating is required, crating fees will be quoted.

Payments

We accept most common forms of payment, such as major credit cards, (Visa, MasterCard, American Express), cheques, money orders, and certified bank drafts. Items paid using cheques will be held until the funds have cleared.

Terms of Sale

All items must be paid for in full before delivery. Layaways and payment plans are available – please inquire. All prices are subject to readjustment according to market values.

Sales Tax

The buyer is responsible for any possible customs, duties, brokerage*, or tax charges incurred when items are shipped.

*A note on Customs Brokerage

Customs brokerage is a step that involves the “clearing” of goods through customs barriers for importers and exporters (usually businesses). (Example: Items travelling from Canada to the United States). This involves the preparation of documents and/or electronic submissions, the calculation and payment of taxes, duties and excises, and facilitating communication between government authorities and importers and exporters.

Custom brokers may be employed by or affiliated with freight forwarders, independent businesses, or shipping information, importers, exporters, trade authorities, and customs brokerage firms.

When arranging for brokerage, as receiver, you will be asked for personal information such as a Social Security Number – as well as a permanent residence address. For more information visit: https://help.cbp.gov/

 

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